Yes! There is a site wide open office hour time and some instructors will offer open office hours too. Don't forget that many of the site related questions that you may have may have answers right here at the VHSG Knowledge Base.
The goal of the site-wide open office hours is to answer parent questions, and help student when they are struggling with concepts.
It runs in one of our live, online classrooms and has a whiteboard system that the student and tutor can write on, a text chat system, a full-duplex audio system (the student will not require a mic), application sharing, and more. It is a fantastic, well-tooled environment for both the teacher and the student to interact with.
Our open office hours typically run year-round except for 2-week holidays at Thanksgiving, Christmas, Easter/Spring Break, and the 4th of July.
There is a link to open office hours on the top of our VHSG Home Page. The graphic will list the available times.
Most of the time there will be a volunteer available at the listed time. Please understand that sometime there will be scheduling conflicts outside of our volunteers' control. Most of our volunteers monitoring the help desk work outside the home, and they will occasionally end up with schedule conflicts during that time.