Tech Support

I haven't received a reply!
One word....  SPAM!   You need to be sure to check your Spam folder for any emails from our Freshdesk support. Once you have located the email, pl...
Sun, 5 Apr, 2020 at 6:01 PM
What internet speeds and computers will I need?
Whether the student takes an at your own pace or a live class, there is no getting around the fact that these are very much computer and internet-based cour...
Sun, 5 Apr, 2020 at 6:08 PM
What if Something Seems to be Down or Slow?
We use a variety of services in our classes.  Our virtualhomeschoolgroup.org website has an automatic reset service that will monitor our site.  If it is d...
Sun, 5 Apr, 2020 at 6:33 PM
I cannot hear anything in the live classroom
The first thing to check is if the audio issue is just in the online classroom or if the audio issue is happening across all your applications. To test it, ...
Sun, 5 Apr, 2020 at 6:54 PM
The lessons don't seem to open for me. What is wrong?
Popup Blocker: We prefer to run the lessons, Study Notes, Concept Maps, and other resources in pop-ups so students can easily place resources side by side ...
Sun, 5 Apr, 2020 at 6:56 PM
Internet Explorer - Time to Change Your Browser
If you use Internet Explorer as your web browser, you may get unexpected behavior.  IE had gotten a bad reputation for its lack of web standards adoption an...
Mon, 20 May, 2019 at 11:00 PM
Voicethreads not working (Older format for video lectures)
We have become aware that Internet Explorer can no longer open up Voicethread lectures. If you use this browser, switch over to Chrome or Firefox. Microsoft...
Wed, 30 Oct, 2019 at 2:17 PM